Your AI Assistant Understands Customer Emotions

Converso is a SaaS platform for building AI assistants with emotional intelligence. Your assistant recognizes mood, adapts tone, and turns unhappy customers into loyal ones. Connect to Telegram, Instagram, or your website in 2 minutes.

No credit card required • 7-day free PRO trial

Emotion Dashboard

See how your customers feel in real-time. EQ Score shows the overall emotional tone for any period

EQ Score78/100
Joy 42% Neutral 31% Anger 8%

Smart Responses

The AI assistant automatically shortens replies when a customer is irritated, adds empathy, and offers human help in critical situations

Customer angry→ empathy ↑
Customer doubtful→ offer help
Customer happy→ ask review

Instant Analysis

Detects frustration, doubt, or anger in under 10 seconds and triggers escalation before the customer leaves

Detection time
2.3s
Accuracy
93%
Escalations
3

Business Metrics

See exactly how emotional intelligence impacts retention, churn, and revenue with before/after comparison reports

Retention+45%
Churn-32%

Emotion-Based Auto-Responses

Configure 5 levels of empathy: from neutral to maximum support. The AI assistant chooses the right level automatically

Empathy level
1
2
3
4
5
Level 4: High empathy

AI Insights

Discover where you lose customers emotionally. AI pinpoints exact conversation moments that cause frustration

💡"Customers leave after 3rd unanswered question"
💡"Peak frustration: Mon 9-11am"
💡"Discount at doubt → +23% conversion"

How Emotional Intelligence Works

1

Recognizes the Emotion

AI analyzes tone, words, and context of every message

2

Adapts the Response

Adjusts style, length, and empathy based on mood

3

Improves the Outcome

Unhappy customers stay, happy customers buy more

Emotional Intelligence in Numbers

Companies using Converso's emotional intelligence achieve measurable results

93%
Emotion Detection Accuracy
45%
Churn Reduction
<10s
Critical Situation Detection
3x
Sales Conversion Growth

* Based on internal testing and early deployments

Converso vs Regular AI Assistants

See what emotional intelligence actually changes

Feature
Regular AI Assistants
Converso
Emotion Detection
No
Real-time
Tone Adaptation
No
5 empathy levels
Auto-Escalation
No
By negativity threshold
EQ Score
No
Like NPS, but live
Emotion Timeline
No
See where you lose customers

How EQ Helps Every Industry

E-commerce

Detects customer doubt about price → auto-offers discount. Detects satisfaction → requests review.

Services

Detects frustration from waiting → instantly notifies manager. Prevents negative reviews before they happen.

SaaS / Tech Support

Detects user confusion → adapts response, simplifies explanation. Prolonged negativity → escalation to human.

Sales

Analyzes buyer emotional state in real-time. Doubt → discount. Satisfaction → upsell. Anger → retention.

Early Results

+23%

Test e-commerce store: +23% conversion via auto-discounts on doubt

0

Service business: 0 negative reviews in 30 days via instant escalation

80%

Support: 80% of requests handled without human operator

We're early stage. These results are from our first deployments.

Getting Started

1

Sign up

Create an account in 30 seconds. No credit card.

2

Configure your assistant

Describe who it is, what it does. Choose empathy level.

3

Connect a channel

Telegram, Instagram, or website widget. Done!

Free to start. PRO from $20/mo for growth.

Ready to try?

7 days of PRO for free. No credit card. Cancel anytime.

Need help choosing? Contact our team

Try Converso for free